Ticketmaster class-action settlement to reimburse 1 million Canadians for deceptive fees


People who bought event tickets through Ticketmaster in 2018 are now eligible for compensation.

Last week a $ 6 million agreement was completed that could see about one million Canadians eligible for a credit with Ticketmaster at the King Court Bank of Regina.

The lawsuit, launched by the plaintiff Crystal Watch, took Ticketmaster to the courts for hiding the prices of ticket rates in 2018. Ticketmaster refused to accept any irregularity on his part, but the case never went to trial and the company agreed liquidate.

The lawsuit was supervised by Judge Graeme Mitchell. He wrote in the published decision that affected customers are eligible to receive up to $ 45 in the Ticketmaster credit to be used for future ticket purchases. The credit is transferable, but it can only be used once.

Watch, who acted as the representative plaintiff, received an honorary of $ 25,000, paid for the amount of the agreement.

The agreement was fine at the King Court Bank of Regina on January 15. (Chris Edwards/CBC)

The class action case said that Ticketmaster dedicated himself to “unfair drip prices”, where unnecessary rates outside the price of the regular ticket were misleadingly added to the total price. Demand said this violated the consumer protection law and commercial practices.

To be eligible, customers must have bought tickets through Ticketmaster for Canadian events between January 1 and June 30, 2018. Customers in Quebec and Ticketmaster employees are not eligible for compensation.

Regina’s lawyer, Tony Merchant, whose signature represented the plaintiffs, said previously that he believes that up to 100,000 people in Saskatchewan and approximately one million people throughout Canada could be eligible for a loan.

Eligible Users from Ticketmaster should receive an email shortly from Ticketmaster with a link to receive their credit.

If a Ticketmaster user who is eligible for credit does not receive it, Merchant said he can contact his company.

How money is distributed

The claim resulted in an agreement of $ 6 million, of which lawyers will take $ 1,725,000 in rates because the case is a collective claim. This will leave Ticketmaster users with $ 4.3 million to be distributed among affected people.

“While this case does not imply a mega-establishment, it has proven to be a legitimate demand for consumer protection that could only have been processed in a variable way as a class action,” said the judge in a written decision. “The class lawyer deserves an economic incentive to pursue this claim to its successful resolution.”



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