Peter Dickson left his home from Belleville, Ontario, on July 6 with reserved hotel rooms and Blue Jays tickets in his hand, thinking he was in a good weekend getaway.
But instead of enjoying their pre-selected seats, he stopped at 35 C with his pregnant wife, older parents and a pair of invalid Stubhub barcodes.
Dickson is one of the three people who contacted CBC Toronto about Stubhub’s failure to help them after their accounts were pirated, after a history On a fan of the tiles whose expensive tickets were sold from their account. The three say they received an initial email from the ticket developer that told them that there was no “fraudulent activity.”
“This was supposed to be a good weekend … it became almost a nightmare,” Dickson said.
The scam aimed at Stubhub users is like this: computer pirates take over the accounts and transfer or sell tickets for themselves for cheaper than they are worth. Then, they use the tickoldoler fraud account to resell them for their real or higher price.
Dickson bought four Stubhub tickets for a set of the tiles in May. In July, only one day before the game, he received an email saying that his attempt to transfer tickets was not successful.
“It was very strange. I am an expert in technology. I am 33 years old,” he said. “I logged in to my Stubhub account since they bought tickets and I was … in panic.”
“We do it well,” says Stubhub after CBC intervenes
Dickson blocked his account and called Stubhub. He says they told him that his tickets were still there and said there would be no problem.
But there were: Dickson could not scan his tickets in the sand and the tile box office told him that his tickets had been transferred to a different Stubhub account.
After CBC Toronto contacted Stubhub about the incidents, the ticket reilentor said he would process refunds for the three orders.
“In the rare case of a problem, we do well,” Stubhub told CBC Toronto in a statement sent by email on July 30.
They pointed out the Fanprotect guarantee, the Risk Detection Team with Stubhub and the fraud prevention team. Two of the tests were poorly managed by customer service agents, said Stubhub.
“We regret that this was the case; we are further reviewing the details to make sure to learn from this,” says email.
A wish list trip for father and son
Cam Molinski flew from Vancouver in May with his 13 -year -old son, a trip of the desire list that involved watching a Blue Jays game behind the plate.
Molinski realized that his account had been pirate only three days before they fly. He says he called Stubhub a few minutes after receiving an email saying that his tickets had been transferred.
“For me, that is something that should be immediately.
Molinski logged in to his account two days before leaving, just to find his tickets they were now being relieved by another user. He called Stubhub again.
“They showed no initiative to want to rectify this situation or take that publication while investigating it,” he said
Molinski bought support tickets to make sure the trip was not ruined. He says he took two months, five telephone calls, several emails and advice to CBC to finally receive a refund.
Public Disputes and Reports Claims
Emily Sneddon sold additional concert tickets to artists Sabrina Carpenter, The Weeknd and Morgan Wallen in Toronto. He was excited when he began to receive emails saying that his tickets were sold.
That enthusiasm faded when he saw receipts of three and five dollars for tickets that had originally included for $ 900. Sneddon says that computer pirates tried to resell their tickets.
“I was talking to customer service while this was happening and begged to cancel any sale, block the account. He told me there was nothing he could do,” he said.
Since then, Sneddon has submitted a dispute claim to its credit card company and a police report. She says that the whole situation is frustrating, particularly because she hoped to put sales of sales towards her wedding.
Stubhub has the option to do, says the teacher
It would not make sense to reimburse all the clients that this happens, says Dave Valliere, professor of commercial strategy at the Metropolitan University of Toronto.
“When you start establishing a precedent for some customers, it eventually becomes the standard for all customers,” he said. “Things like this can climb or become great expenses for a company.”
Valliere says platforms such as Stubhub could resort to something such as two factors authentication, although that is expensive, it requires sophisticated and would put responsibility in the company.
“They are not obliged to,” he said. “That standard in the business world is a bit fluid these days.”
Ultimately, Valliere says that Stubhub has the option to take: refund customers affected by the scam or invest in a better technology.
“They have to qualify which of these two numbers is smaller,” he said.
Dickson, Molinski and Sneddon are scheduled to be reimbursed by Stubhub. But Molinski says that the reimbursement and coupon they offered him does not change his opinion about the ticket developer.
“I will never use Stubhub,” he said.
