Nueva Delhi: The General Directorate of Civil Aviation (DGCA) has ordered Indian operators to send a link to passenger rights along with air tickets. With the mass increase in the number of air travelers, and many are Flyers for the first time, DGCA Chief Faiz Ahmed Kidwai wanted passengers to become aware of what they are entitled in case of service deficiency; delayed flights (due to factors that are not beyond airlines‘Control), cancellations, denied shipping and luggage problems. Indigo is learned to have told the regulator that he will begin to do so for Tuesday (March 25).
“The DGCA has ordered all airlines to dissemin passenger chart Available in the Ministry of Aviation Message website for passengers (SMS / WhatsApp) Once a ticket is reserved and reserved in airline tickets and on the Airlines website. Like their duties as a traveler, passengers must also know their rights, ”said an official.
Airlines are in the process of updating their systems to have adequate communication with passengers about their rights in case of flight delays and Complaint repair Mechanism, officials added.
It is known that Indigo, for example, informed the regulator that “when passengers complete the reserve process, they can click on the ‘Click here’ Link below the right side panel called ‘Notes’ … land on the page of the Passenger Chart, where they can access the PDF DGCA file.” On the website, “the passenger can click on the ‘Passenger Charter’ link in ‘Fast Link’ that is directed to access the Passenger Chart”, the airline is learned in its compliance with the regulator.