Internet service provider Stormfiber said Friday that its Internet services will be fully restored on Monday following last week’s outages across the country.
On October 20, Internet users in Pakistan complained of service degradation and slow browsing speeds on certain ISPs, which was once again attributed to a fault in the undersea cable. There was no statement or acknowledgment from the ISPs concerned, the IT Ministry or the regulator, Pakistan Telecommunication Authority (PTA).
When approached for comment, IT Minister Shaza Fatima Khawaja attributed it to the global shutdown of Amazon’s cloud services. However, many internet users claimed that their ISP had informed them that services were suffering due to cable damage.
In a statement issued today, the company said: “We expect to fully recover the lost capacity within 72 hours (as of 11:59 pm on Monday, October 27, 2025),” adding that it had “immediately restored more than 60 percent of the affected capacity by acquiring and activating additional bandwidth on alternative cables.”
“We continue to add more capacity and reroute traffic to improve performance at peak times, with the newly acquired bandwidth available across the United Arab Emirates, Oman and Hong Kong,” the statement said.
He continued: “Incremental capacity will be added in phased activations before that, so many customers will experience noticeable improvement before then.”
The internet service provider’s statement added that its teams were working around the clock with “international partners to restore full performance and resilience.”
Detailing the outage, Stormfibre said: “In recent months, several regional submarine cables carrying much of the country’s traffic, including IMEWE and SEA-ME-WE4, have experienced disruptions.
The PEACE cable system originates from China and connects to Pakistan.
According to the PTA, the cables landing in the country are operated by PTCL, Cybernet and TransWorld Associates.
Three submarine cable networks operated by PTCL are AAE-1 (Africa, Asia and Europe), SMW4 (Southeast Asia-Middle East-Western Europe) and IMEWE (India-Middle East-Western Europe).
“To mitigate the impact on our users, the Cybernet Network Operations team proactively acquired additional submarine capacity on alternative routes, including the PEACE cable,” the statement said.
However, according to the company, on October 20, at approximately 5:30 p.m., “the PEACE cable also suffered a cut in the Red Sea, near Sudan.”
“This caused congestion in the evening peak hours and intermittent slowdowns for our users,” he said.
Internet users in Pakistan often face outages due to persistent faults in undersea cables.
