After Ontario and Quebec users reported a generalized interruption of Bell Canada’s services this morning, the company said it is working to restore the system.
Downetector data, a interruption tracker, showed that complaints shot around 9:30 am et, with more than 133,000 reports made. Most reports cited problems with fixed and mobile line connections.
At 10 am et, the number of complaints had fallen to 41,000.
Bell Canada acknowledged in a message on his Facebook page that “some customers in Ontario and Quebec may be experiencing an interior service interruption.”
“We are working to restore the service as quickly as possible,” said the statement. “Thank you for your patience.”
CBC News contacted Bell requesting more information. A company representative said the network is investigating and will share updates as soon as possible.
The representative said that users can also search for updates on the company’s X.
The descent map shows that some interruptions are being reported throughout the Atlantic of Canada. Bell Aliant, a subsidiary that operates in the Atlantic provinces, does not seem to have the same problems as the widest network.
After a massive interruption of Rogers left 12 million people without Internet service in 2022, the Canadian telecommunications regulator established new rules that require companies to report important interruptions and interruptions within two hours.
More than a dozen Canadian telecommunications, including Bell, Rogers and Télus, signed a memorandum of understanding that year, committing to work together to provide emergency roaming, mutual assistance and communications with the public and the government during an interruption or other “shocking disaster.”
More to come.
