When Linda Royle opened her back suitcase, she was disgusted when she found not only her personal possessions that were missing, but several items, such as two dressing table bags, a ticket scanner and a knife, they were now in her bag.
Royle said his suitcase had been treated during a scale at Toronto Pearson International Airport at the end of March. When she was returned to her, she said she was initially happy to recover her belongings.
But his relief soon became frustration.
“It was shocking, as I opened it and unbuttoned my side and I am there like ‘What?’ … I couldn’t believe it, “Royle told CBC News.
Air Canada initially refused to compensate for Newfoundland, but told CBC News in a statement on Thursday that he had looked again at his case and communicated with Royle to “finish his claim.”
Royle says that hundreds of shoes, books, medications and clothing of hundreds of dollars were missing, but in his place there were articles that he did not have, such as two old shaving kits, which included personal hygiene items such as nail cutters, small scissors, shaving items, a comb, bodywashing, dental thread and toothpaste.
His hand luggage also also included a knife and a ship’s ship pass dated April 2020, he said.
There was also a scanner device, similar to that the airports use to verify the shipping passes.
“You feel raped,” Royle said. “Someone … literally chose all my personal belongings to see what they wanted.”
She said that finding those unwanted articles in her place is “strange.”
Royle says that an Air Canada representative asked him to check his hand suitcase for his flight from Toronto to Terranova in March. However, when he landed at St. John’s international airport, both suitcases were missing, he said.
An Apple Tracker label in his great suitcase indicated that he was still in Toronto. A few days later he said they returned him, but the hand team was not yet told.
He then received a call from a Lawton’s pharmacy in Topsail Road in St. John’s, who said that someone in the lost and found section of Pearson’s airport had found his suitcase, which included his medicine, and was transmitted to the pharmacy to reach Royle.
Then he could make Air Canada return his suitcase.
Royle suspects that an Air Canada employee in Toronto could not properly scan his suitcase during the scale, so he did not get on the plane to St. John and probably sat down unattended for days, when anyone could have gone through their personal belongings.
An Air Canada representative told Royle to open a claim for his missing articles, but three months later, he was rejected.
In an email, which CBC News has reviewed, Royle was told Roy for the representative of Dana Esteban luggage claims on July 5 that because Royle had no receipts for the articles that, according to her, was missing, Esteban could not confirm that he owned the articles.
“As your claim does not meet the compensation requirements, I must respectfully reject your claim,” Esteban wrote.
Esteban also advised Royle to try to inform her damage to her insurance provider.
“We sincerely regret the discomfort he has experienced, but he is confident that he will understand Air Canada’s position in such matters,” Esteban concluded.
Royle discovered that this initial claim is frustrating, because he never thought he would need to demonstrate the property of the shoes bought years ago.
“They trust their bags with them and then because he did not take the receipts of the sandals that he bought in 2023 and 2024, they [said]’Hard’, because you can’t show that you possess them, “Royle said.
Royle added that a couple of missing pink crocodiles has a lot of sentimental value, since they were a gift from his niece, given to Royle when his sister -in -law was being treated by breast cancer.
“I want them to be reimbursed for my belongings,” he said.
Royle estimates that the financial value was around $ 950. The only compensation he received was a promotional code of 15 percent of his next trip with Air Canada, which he obtained in St. John’s from a luggage agent when his two suitcases did not arrive, Royle said.
In the future, he said he has no choice but to fly with Air Canada again due to the lack of airline options.
CBC News asked Air Canada for an interview about Royle’s case. An unidentified spokesman responded to that request, requesting more details.
Two days after the CBC news request, Royle was contacted by a company representative who said his case had been more reviewed.
In a statement to CBC News on Thursday, Air Canada said that customers provide claims, through receipts, by articles valued above $ 350.
“Our luggage claims team looked again in this case and discovered that the individual articles claimed were under the threshold,” he said.
The spokesman told CBC News by email that his security team is checking the Royle case.
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